Return & Refund Policy

At Authored By Fire, pieces are picked with intent and excitement. Being a small business, our return & refund policy reflects the unique nature of the shop. We thank you for your understanding and support!

First, What is Shipping Protection?

We know returns aren't fun, which is why we have integrated and offer Shipping Protection at checkout for all customers to help the process go as smooth as possible.

With Shipping Protection: 

  • Your return label is free if you decide to return any eligible items in your order. 
  • Your whole order is covered in cases of damage during transit, getting lost or stolen. 

Please note that Shipping Protection fees are non-refundable and can only be purchased at checkout. Shipping Protection cannot be purchased after the order has been placed or any other time retroactively.

Without Shipping Protection: 

  • You must buy your own return label when you ship items back.
  • Your order is not covered in cases of damage during transit, getting lost or stolen.

For more in depth information on damaged, defected, lost or missing packages, please see below under "Damaged, Defected, Lost or Missing Packages."

International Orders

Authored By Fire happily ships out orders to our international customers around the world! However, at this time, Authored By Fire is unfortunately unable to offer Shipping Protection for International Orders. We hope to change this in the future as our business grows. We appreciate your understanding and support.

General Return Policy

  • All returns are refunded in the form of store credit only. This will look like a virtual gift card that can be used to buy anything in the shop. This card will not expire.
  • All returns must be initiated and shipped back within 14 days of receiving the order using the returns and claims portal.
  • After following the prompt on the claims portal, we will review your claim and get back to you quickly with the next steps. 

Item Condition Requirements:

  • Items must be unworn, unwashed and in its original condition with the tags still attached. 
  • Items must be free of stains that include deodorant, makeup or lotions, body glitters and creams.
  • Items must be free of odors such as smoke, body odors or perfume.
  • Items must be free of excessive human and pet hair.

NOTE: All returned items go through an inspection process once received. Items that do not meet the return policy requirements will be rejected and will either be damaged out or sent back to the customer if requested. The customer will be required to pay the re-shipping fee.

Return Etiquette

To expedite the inspection of returned items and reduce rejected returns, here are some guidelines to keep in mind when packing your return items.

  • Fold garments neatly. 
  • Fasten any buttons, ties, zippers or closures.
  • Include all original packaging and tags with the garment inside the mailer its being shipped back in. 

Return Limit

We want all customers to have a fair and consistent shopping experience. Being a small business with limited and small batch inventory, we kindly ask that customers limit their returns to no more than 4 returns per month. This is to prevent over-buying with the intent to return and instead encourages mindful purchases. As always, if you have questions about any item, whether it be size or fit, we are happy to help. Please reach out to authoredbyfire@gmail.com with any questions. 

Final Sale Items

The following items are final sale and not eligible for general returns. If any of these items arrived damaged to you or got lost, please see the damaged & defected items policy below. 

  • Sale and clearance items.
  • Custom made or personalized items.
  • Bibles, journals and books.

  • Gift cards.

Size Exchanges

If a clothing item's fit doesn't work out and you'd like to exchange for a different size, or would like to exchange for a different item, please make a claim in our Returns & Claims portal.

If you purchased Shipping Protection at checkout, only the return shipping of the original order is free. The customer is responsible for paying the shipping fee for the new size exchange order created after the return is processed.

 If Shipping protection was NOT purchased at checkout, the customer is responsible for both the return shipping and the new exchange order shipping fees. 

PLEASE NOTE:

Returning an item for a size exchange does not hold inventory in advance for the customer. Size exchanges are subject to availability upon the item returning back and being approved after inspection. Once the item has been fully processed and accepted, the new size exchange order can then be created if the requested size is still in stock. If the new size is sold out, the customer will receive store credit.

Damaged, Defected, Lost or Missing Packages

We take so much pride and joy in packing orders and hate to see when things go wrong during transit. That's why we've integrated and offer Shipping Protection at checkout. If you receive an item that was damaged during transit or defective in its original packaging upon arrival to you, we are here to help.

If your item has been marked delivered but hasn't shown up, we recommend waiting 2-3 days to see if it will still be delivered. While rare, carriers sometimes mark packages delivered early before actually being dropped off. 

If a few days have passed and your package is still nowhere to be seen, please follow the steps below.

If you purchased Shipping Protection at Checkout:

Please submit a claim on our Returns & Claims portal and ship it back to us within 4 days of delivery.

In your claim: 

  • Please select your reason for the claim.
  • If damaged, please submit clear photos of the damage and/or defects. 
  • Please submit a short description of the issue.

The item must also meet all general return criteria. Unwashed, unworn, clean and with tags still attached with original packaging. Once the item has been received and accepted, a replacement will be sent free of charge. If item(s) are out of stock, store credit will be issued to the customer for the value they paid for the item. 

  • Items damaged after arrival from  wear and tear, mishandling of the product, spilling any substances on the items or excessive pet or human hair do not count as damage or defects during transit and are not eligible for refunds or replacements. 
  • Variations of color or texture on differing screens, resolutions or photography do not count as damage or defects and are not eligible for a return or refund.

In the event of missing or lost packages, you are covered under Shipping Protection. 

Authored By Fire reviews every missing and lost package claims case-by-case very carefully. If your claim is approved and it's been determined your package was never received, a replacement of the exact item(s) will be sent free of charge. If the items are out of stock, store credit will be issued for the value of the item(s). 

If you did NOT purchase Shipping Protection at Checkout: 

Authored By Fire is not responsible for damaged, lost, delayed or missing packages if Shipping Protection was not purchased at checkout. Any claims for damaged, stolen, delayed or lost packages must be filed directly with the mail carrier and request an investigation or reimbursement. 

You can learn more on how to file a claim to USPS here.

If you need any documentation, receipts or details during your claim with the carrier, rest assured we are here to help as best we can and will provide any info when needed. 

When customers place an order without shipping protection, customers acknowledge and accept that carrier related issues must be resolved directly between the customer and the carrier. They also acknowledge that Authored By Fire is not liable for damaged, lost or missing packages when they do not purchase shipping protection at checkout. 

Due to being a small shop, we have this policy in place because we simply cannot absorb every single loss due to carrier issues. Once the package has been dropped off and scanned in, the responsibility of the package transfers to the mail carrier. We hate when things go wrong and beloved pieces get lost or damaged. This is why we so heavily recommend customers purchase shipping protection at check out so we can offer more help and coverage. 

Shipping Protection Being Voided With Carrier Claims

If a customer purchased Shipping Protection but files a claim, reimbursement request, search, dispute or any other investigation without filing a claim or contacting Authored By Fire first, the Shipping Protection for that order is automatically voided. 

Why? Because in the event the customer has already received reimbursement from the mail carrier from their independent claim, Authored By Fire is not required to also reimburse the customer. This is to prevent fraud and double reimbursement that ultimately harms our small business. We want to keep things fair and honest for everyone. 

Even if made in good faith, the customer will still be responsible for working with the carrier independently from that point. We will still provide as much helpful information and documentation as needed through the process.

Missing Order Items or Incorrect Orders

If you receive your order and it is missing items or contains the incorrect products purchased, please file a claim in our Returns & Claims Portal within 4 days of delivery. 

Please include clear photos and a description of what went wrong or what's missing. 

We will carefully review your claim and investigate what went wrong. If the claim is approved, we will send you a return label for you to send back the incorrect items. All returned items must comply with condition requirements listed in the general returns policy above. Items must be unworn, unwashed, clean, free of odors, excessive pet or human hair as well as have tags still attached with original packaging included. 

If your claim is accepted, we will happily send replacements and/or the correct ordered items free of charge. If the missing items are no longer in stock, we will reimburse you with store credit for the value of the item(s).

No Cancellations

Once an order is placed, it begins processing immediately and cannot be canceled. 

Shipping Address Corrections

If you accidentally put an incorrect address when placing your order, please reach out to authoredbyfire@gmail.com immediately. If the order has not been shipped out, we will be able to correct the address. However, if the order has already been shipped, it is unfortunately out of our hands. The customer is responsible for any lost items due to incorrect shipping information and not entitled to a refund or replacement. If the item ends up being returned to us, the customer may request a re-shipment and will be responsible for the shipping fee. 

Fraudulent Chargebacks & Disputes

In the case of fraudulent chargebacks and disputes, Authored By Fire will formally contest and provide any and all evidence of order fulfillment, information and documents to banks and payment processors. Any customer that is found to file fraudulent chargebacks and disputes will also be permanently blocked from purchasing from Authored By Fire again in the future. 

Policy Exceptions

Authored By Fire reserves the right to make any exception to this policy for any reason at any time. In cases of suspicious, fraudulent or excessive return activity, Authored By Fire also reserves the right to limit and block future purchases from any customers that are found to be abusing any of the store policies. 

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please go to our portal here. 

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Legal Disclaimer

By purchasing from Authored By Fire, you agree to all of the policies outlined above, including but not limited to our return, exchange, shipping, and Shipping Protection policy. Authored By Fire reserves the right to deny returns or claims that do not meet the requirements stated. Policies are subject to change at any time without prior notice.