Return & Refund Policy

Being a small business, our inventory is very limited and we only offer store credit for general returns when eligible. We hope to expand this policy as our business grows! 

General Return Policy

  • All general returns are refunded in the form of store credit only.
  • All returns must be initiated and shipped back within 7 days of receiving the order.
  • Customers are responsible for the return shipping cost.
  • To initiate a return, please contact us at AuthoredByFire.com

Item Condition Requirements:

  • Items must be unworn, unwashed and in its original condition with the tags still attached. 
  • Items must be free of stains that include deodorant, makeup or lotions, body glitters and creams.
  • Items must be free of odors such as smoke, body odors or perfume.
  • Items must be free of excessive human and pet hair.

NOTE: All returned items go through an inspection process once received. Items that do not meet the return policy requirements will be rejected and will either be damaged out or sent back to the customer if requested. The customer will be required to pay the re-shipping fee.

Return Etiquette

To expedite the inspection of returned items and reduce rejected returns, here are some guidelines to keep in mind when packing your return items.

  • Fold garments neatly. 
  • Fasten any buttons, ties, zippers or closures.
  • Include all original packaging and tags with the garment inside the mailer its being shipped back in. 

Excessive Returns/Fraud

We ask that customers be mindful before making a purchase and avoid over-buying with the intent to return. If customers ever have any questions about sizing, material or fit, please don’t hesitate to reach out to AuthoredByFire@gmail.com. We are happy to help!

In cases of suspicious, fraudulent or excessive return activity, Authored By Fire also reserves the right to limit and block future purchases from any customers that are found to be abusing any of the store policies.

Final Sale Items

The following items are final sale and not eligible for general returns. If any of these items arrived damaged to you or incorrect, please see the damaged & defected items policy below. 

  • Sale and clearance items.
  • Custom made or personalized items.
  • Bibles, journals and books.

  • Gift cards.

Damaged, Missing or Incorrect Items

If you receive your order and it is damaged, missing items or contains the incorrect products purchased, please contact us at Authoredbyfire@gmail.com immediately within 3 days of your order arriving. 

Please include your order number, clear photos and a description of what went wrong or what's missing. 

We will carefully investigate and work out an appropriate solution. If it is found that Authored By Fire sent the wrong items in error, we will send you a return label for you to send back the incorrect items free of charge. All returned items must comply with condition requirements listed in the general returns policy above. Items must be unworn, unwashed, clean, free of odors, excessive pet or human hair as well as have tags still attached with original packaging included. 

For missing items, we will happily send replacements and/or the correct ordered items free of charge. If the missing items are no longer in stock, we will either reimburse you with a refund to your original form of payment or store credit for the value of the item(s). Please note we do not do advanced refunds. You will not receive a refund or store credit until the items are returned back to us and approved. 

Please note that variations in color, texture or general appearance of merchandise due to lighting or differing screen resolutions do not count as damage or incorrect items.

Carrier Related Issues 

Once packages have been handed over to the carrier, they are responsible for the transit of that package. Authored By Fire is not responsible for delayed packages, tracking issues, missed delivery estimates or other transit issues. 

If you believe your package was lost or stolen, please file a claim with the carrier directly. We are happy to help in any way by submitting evidence of drop off, tracking and postage receipts to the carrier to assist in your claim. Authored By Fire is ultimately not responsible for missing or stolen items.

Exchanges 

Due to the small nature of our shop, Authored By Fire does not currently offer direct exchanges or hold inventory in advance if a customer wants to exchange an item. This keeps things fair for other customers who are also shopping. Customers are welcome to initiate a general return for their unwanted item and purchase a different item after the return has been received, approved and store credit has been sent. We hope to change this policy in the future as we grow! 

No Cancellations

Once an order is placed, it begins processing immediately and cannot be canceled.

Order Changes

If you’d like to change your order for a different size or color, we are happy to adjust that for you if the order has not already been shipped. Please contact AuthoredByFire@gmail.com immediately for any order adjustments.

Shipping Address Corrections

If you accidentally put an incorrect address when placing your order, please reach out to authoredbyfire@gmail.com immediately. If the order has not been shipped out, we will be able to correct the address. However, if the order has already been shipped, it is unfortunately out of our hands. The customer is responsible for any lost items due to incorrect shipping information and not entitled to a refund or replacement. If the item ends up being returned to us, the customer may request a re-shipment and will be responsible for the shipping fee of the label. 

Fraudulent Chargebacks & Disputes

In the case of fraudulent chargebacks and disputes, Authored By Fire will investigate and submit necessary evidence to bank processors. Customers that are found to file fraudulent chargebacks and disputes will also be permanently banned from purchasing from Authored By Fire again in the future. 

Policy Exceptions

Authored By Fire reserves the right to make any exception to this policy for any reason at any time. 

Right of Withdrawal

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

To exercise your right of withdrawal, please go to our portal here. 

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. A prepaid label will be provided through our withdrawal portal; the label cost will be deducted from your refund.

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

Legal Disclaimer

By purchasing from Authored By Fire, you agree to all of the policies outlined above, including but not limited to our return, exchange and shipping policies. Authored By Fire reserves the right to deny returns or claims that do not meet the requirements stated. Policies are subject to change at any time without prior notice.